Refund policy

At Pehraav, we take pride in delivering high-quality products. However, if you receive a defective or damaged item, we’re here to help.

✅ Eligibility for Refund/Return:

• Refunds or returns are only accepted if the product received is defective, damaged, or incorrect.
• The issue must be reported within 48 hours of delivery ⏱️
• A full unboxing video is to be provided as proof - the video must be uncut and continues from the moment the package is open 

📩 How to Request a Return:

• Please email us at pehraav3103@gmail.com with:
  ○ Your order number 🧾
  ○ Clear images/videos showing the defect 📸
• Our team will review your request and get back to you within 2–3 business days

📦 Return Process:

• Once approved, we will arrange for a return pickup 🚚 or guide you through the return process
• The product must be unused, unwashed, and in its original packaging with tags intact 🏷️

💰 Refunds:

• After the product is received and inspected, the refund will be processed within 5–7 business days
• Refunds will be made to your original payment method
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI 💳

⚠️ Important Notes:

• We do not offer returns or refunds for reasons like size issues, color differences, or change of mind ❌
• Slight variations in color may occur due to lighting and screen settings 🎨